Refund policy

At Shop Le Papillon, we take pride in the craftsmanship of every item we create. Because our workflow includes both custom-made and ready-to-ship products, please review our policy below:

Custom & Personalized Items

Each custom piece is handcrafted specifically for you, featuring the names and designs you requested and pre-approved before printing.

  • No Returns or Exchanges: Due to their unique nature, we are unable to accept returns, exchanges, or offer refunds on any personalized items once they have been produced.

Non-Personalized Items (Retail)

For our standard retail products—such as coloring books, holy charms, and other non-custom items:

  • We accept returns or exchanges within 14 days of delivery, provided the items are in their original, unused condition. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

The only exception to our "no return" policy on custom items is if your order arrives damaged or with a manufacturing error.

  • Action Required: Please contact us within 10 days of delivery with photos of the damage. We will gladly replace the item or make it right at no extra cost to you.

Cancellations & Refunds

  • Cancellations: Orders can only be canceled if they have not yet entered the production or shipping phase. Once a custom design has been approved and sent to print, or a retail item has shipped, the order cannot be canceled.

  • Refund Processing: For approved refund cases, funds will be issued to your original form of payment within 7 days.